Refund policy

We maintain a 30-day return policy, which grants you 30 calendar days from the date of receiving the last item on your order to formally request a return authorization. For EU customers, a minimum 14-day cooling-off period applies by law (see Section 6).

1. Eligibility for Returns

To ensure a valid return processing, your item must be in the exact same condition that you received it: uninstalled, unused, completely free of any grease, oil, tool marks, or installation scratches, with original tags intact, and preserved in its original, undamaged factory packaging. Proof of purchase or the original invoice is strictly required.

2. Starting a Return & Official Address

To initiate a formal return, you must contact our support desk first at vwclassicclubturkey@gmail.com. Authorized returns must be securely dispatched directly to our corporate logistics headquarters listed below:

Items transmitted back to our dispatch center without prior written return approval will strictly be rejected at customs and returned to sender.

Global Logistics Notice: For cross-border returns originating outside of Turkey, the customer assumes full legal and financial responsibility for return freight tracking fees, international customs clearance documentation, and any destination taxes/duties, unless the return is explicitly caused by a factory technical defect verified by our engineering team.

3. Damages and Transit Issues

Please thoroughly inspect your freight immediately upon package delivery. Contact our technical desk right away if a component is found to be structurally defective, damaged during transit, or if you received an incorrect part number, so we can instantly initiate the corrective logistical protocol for your project.

4. Exceptions / Non-Returnable Items

Certain classes of classic automotive components cannot be returned due to strict international safety and industry standards:

• Customized Products: Bespoke factory-order interior upholstery matrix kits, custom-cut trim profiles, or personalized restoration panels.
• Electrical System Components: Relays, switches, ignition distributors, dynamos, or wiring harnesses if the factory-sealed protective plastic wrapper is broken or has been connected to power.
• Hazardous Materials: Pressurized liquids, vintage-accurate body paints, or specialized chemical structural solvents.

*Please note that we cannot process returns or issue refunds for promotional clearance sale items or gift certificates.*

5. Component Exchanges

The most efficient path to secure the correct replacement component for your vintage vehicle is to return the current item in your possession. Once the return is checked and officially accepted at our warehouse, you may place a separate independent purchase order for the modified item.

6. European Union Right of Withdrawal

Notwithstanding the criteria listed above, customers whose orders are shipped directly into the European Union have the legal right to cancel or return their order within 30 calendar days from the date of delivery of the last item on the order, for any reason and without justification. This return window is automatically extended if the last day falls on a weekend or public holiday.

To exercise this right, please contact our support desk at vwclassicclubturkey@gmail.com before the withdrawal period expires. The item must be uninstalled, in pristine condition, and completely enclosed within its original factory packaging with proof of purchase.

*Please note that this right does not apply to customized/bespoke products, opened electrical components, or hazardous materials as listed in Section 4.*

7. Refund Disbursements

We will notify you immediately via email once we have received, unboxed, and technically inspected your returned component. Upon approval from our quality control desk, an automatic refund will be credited back to your original international payment instrument within 10 business days. Please take note that banking networks and credit providers may require additional processing cycles to clear and post the credit balance to your ledger.