Shipping policy
Shipping & Delivery Policy
VW Classic Club Turkey - Global & Domestic Logistics Standards
At VW Classic Club Turkey (operated by E Özelçi Otomotiv San. Tic. Ltd. Şti), we understand the historical and financial value of classic air-cooled components. Whether we are shipping a rare NOS distributor or a heavy engine casing, we ensure the highest standards of packaging and logistics management.
1. Order Processing & Dispatch Time
All in-stock vintage and reproduction parts undergo a final technical quality control check prior to packaging. Orders are securely dispatched within 1 - 3 business days (Monday through Saturday). You will receive an automated notification with a tracking link as soon as your shipment leaves our Istanbul depot.
2. Authorized Couriers & Delivery Estimations
To ensure maximum safety and speed, we partner exclusively with top-tier premium logistics networks (FedEx):
• Turkey (Domestic Shipments): 1 - 2 Business Days via Yurtiçi Kargo
• Europe & United Kingdom: 2 - 4 Business Days (Express Transit)
• North America (USA & Canada): 3 - 5 Business Days (Express Transit)
• Asia, Australia & Rest of the World: 4 - 7 Business Days
3. Customs Duties, Import Taxes & Regulations
For cross-border shipments, the recipient is the sole importer of record and is fully responsible for any local customs duties, import VAT, clearance fees, or statutory taxes levied by the destination country's border authorities.
VW Classic Club Turkey complies strictly with international aviation and maritime legal frameworks. We declare exact commercial transaction values and provide precise commercial invoices on all dispatch sheets to avoid unnecessary customs delays.
4. Oversized, Heavy & High-Value Freight
Bespoke mechanical components (e.g., complete crankcases, engine blocks, cylinder heads, floor pans, or body panels) exceed standard courier weight matrices. These specialized items are crated in custom timber frames and shipped via verified international air cargo or freight lines. Freight logistics arrangements and cost updates will be coordinated directly with the client.
5. Damaged or Lost Shipments
Every shipment is covered against carrier loss or transit damage. In the unlikely scenario that your package arrives with physical structural damage:
1. Do not sign for the package without registering an official "Damage Report" (Hasar Tespit Tutanağı) with the delivery courier.
2. Take high-resolution photographs of the unopened exterior box and the damaged component.
3. Contact our logistics desk within 48 hours at vwclassicclubturkey@gmail.com so we can instantly initiate the replacement or insurance procedure.